WhatsApp Terms of Service

Last updated: November 10, 2025

The La Canopée WhatsApp messaging service (the "Service") is operated by La Canopée ("La Canopée", "we", "our").
Use of this Service implies your agreement to these Terms of Use ("WhatsApp Terms").
We reserve the right to modify or discontinue the Service, or any of its features, at any time without notice.
To the extent permitted by law, any changes to these Terms will take effect upon their publication, and your continued use of the Service will constitute acceptance of the changes.

Purpose of the Service and consent

By agreeing to communicate with La Canopée via WhatsApp, you consent to receive messages from us through this application, sent using the WAX platform.
These messages may include:

- information related to your orders,

- personalized beauty tips,

- new products or special offers.

Your registration for this Service is entirely optional and is in no way a condition of purchase.

Fees and usage

Use of the WhatsApp Service is free of charge from La Canopée.
However, data charges may apply depending on your carrier or Internet connection.
You are responsible for your use of the WhatsApp application and any expenses associated with your mobile plan.

Unsubscribing

You may end the conversation or request the deletion of your data at any time by sending a message via WhatsApp or by contacting us at serviceclient@la-canopee.com.
No further messages will be sent to you unless you voluntarily contact us again.

Liability and privacy

La Canopée cannot be held liable for delays, errors, or interruptions in the receipt of messages on WhatsApp, nor for any malfunctions related to the platform itself.
We are committed to respecting your privacy and using your data solely within the scope of the WhatsApp Service.

For more information, please consult our Privacy Policy.